Resolution

"Resolution is the end game."

Good or bad, a resolution is always required - it allows us to learn.

By monitoring resolutions to incidents, Merlin will adapt profiles and processes, resulting in new rules, and we can look for adverse conditions.

A resolution can also assist in the analysis of performance.

Let's look at some examples.

Motor Accident involving company car (scene can be expanded as necessary)

Your plan could be

Check Injury Status of People - Open new Profile for each person.
Inform Insurance Company.
Check driver has gathered images and details of all those involved. Upload if necessary using vehicle operator app.

Motor Accident Resolution

Injury Status of People - .One person injured, new profile opened and parked awaiting resolution.
Insurance company dealing with claim.
Check driver has gathered images and details of all those involved. Upload if necessary using vehicle operator app - passed to insurer.

Resolution - Minor Accident, Police not involved, minor injury claim, insurance dealing.

Fire Alarm has activated

Your plan could be

Set Audio Warning for Zone of Building affected - Auto - Closed
Set Warning to be ready for evacuation from Zone adjacent - Auto - Closed
After investigation confirm with Fire Authority that alarm activated and that response is or is not required.

Resolution - Fire alarm, cause - smoke from external source. Fire Service not attended.