Built by the World, for the World.

Merlin protects people and property by managing incidents and emergencies.
Merlin is a plan enabling software to prepare and pre-configure a response to incidents of all types.
Merlin manages documents, process and people letting you understand and generate risk pathways to ensure compliance and legal obligations are satisfied.
Merlin Provides real-time reports, dashboards and director level graphics giving an all important overview of incidents and "return to normality" forecasts.
Merlin controls public relations gateways and alerts driven through functions that you set and control.
Merlin Collects and Collates all relevant information into a folder for each incident.
Every business, organisation and NGO has risk. Risk is everywhere. Build your risk profile, define a plan to deal with each as they occur and then use Merlin to implement it.
"Don't rely on people to implement a plan.
Merlin ensures what you want to do is done, on time and without errors."
Merlin NEON is the latest version, and it builds on the Ai from previous editions to include robotic event handling. Merlin intelligently joins data from systems, sensors, CCTV, alarms and humans to pre-formed plans to create a complete picture of an incident; this is then presented to the operations personnel in an easy to use and almost foolproof way.
Merlin Apps are built using the Nimbus App Builder, using packages the app builder provides a quick and simple way to provide applications to the workforce.
Merlin Robots can automatically deal with 80% of all incidents, speed up the response, ensure compliance and get better return to normality.
We have implemented Merlin within days by using our bureau and SaaS models.

The World's best risk management software?

"Merlin proved invaluable when the pandemic struck. Our pre-planning went almost without a hitch enabling the business to provide the best service to our customers"

"Make No Mistake"

Scene - Your paper based planning built from a combination of Matrix and Plan. Find out more.
Profile - This is Merlin's API; it allows you to set a scene to code. Merlin will follow this and make intelligent decisions affecting your risk pathway. Find out more.
Trigger - Something that invokes a profile. For example, a sensor, human interaction, or an external warning Merlin is monitoring. Find out more.
Response - Interaction with engineers, staff, public or a response agency. Remote control of intelligent devices to control all aspects of a building or process. Called from a profile as required. Find out more.
Computer Intelligence - Is achieved through intelligent control by machine learning, using statistically-driven robots and rules association predictive modelling working with the profile. Find out more.
Statistical Intelligence - This provides meaningful dashboard visualization, rules association to create the visuals, and reporting of customer KPIs through real-time events, historical analysis, and reactive, predictive modelling (adding some to the profile). Find out more.
Resolution - The conclusion of an incident. Used to quantify and provide historical analysis and as a way of improving the "profile". Find our more.
"The control centre can no longer afford to be binary. That is either for Security or Facilities Management, or Business Planning - It's the same risk. So it doesn't make sense to have three teams, just as the network must support all the services"."
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"Mistakes are made when plans are poorly set, or are untested and not updated. Initsys Merlin lets us control this process and that gives the confidence and surety that whatever the incident a plan is in place and that it will be followed no matter what".


"Our video wall (Merlin includes Video Wall Control Software) gives us the option to monitor in real time the activity in any one of over six-hundred remote premises. We can also control out of hours deliveries and every facet of our estate. From plumbers to security as well as a link to HR".

Nimbus App Builder for IOS and Android.

Applications are an essential part of any modern business. In the case of incident management, it is unlikely that any single application will suit all purposes. Instead, we have constructed packages of features that you can use to build your applications to suit individual groups of people or departments. To find out more about the packages you can use to build applications please contact your Initsys sales support personnel. Some examples of pre-built modules are shown here.

Protector App is a personal security application used explicitly for lone workers or to provide some additional protection to people. It is a non-invasive application that uses both on-screen and private buttons to alert Merlin.

Protector Logo

Responder is an application for "responders" required to send feedback to Merlin. It includes the ability to send audio/images as well as change the next point in the profile. Simple to use Responder is capable of remotely providing information used in Return to Normality type incidents. Responder includes Protector as a package.

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Robots in Merlin.

Incidents happen at all times, and your risk is exposed when these are not handled quickly, potentially making the event more challenging to reach a return to normality. The design of our Robots enables automatic information processing with more accuracy, outperforming humans doing the same task.

The threat manager robot examines incoming data and associates it to any existing incident it will raise the threat level so that the incident is given a better priority in the event of multiple events occur at the same time. It will also provide feedback to other activities.

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HALO - Halt and Look Once uses deep learning to examine CCTV images for objects that may be of interest. Used with existing CCTV to look for vehicles and humans it makes CCTV much more powerful than when used on its own. HaLO can be switched on and off by time and date and in association with security alarms.

HaLO Helicopter

SQueAK - A live SQL robot building live queries for reaction/check, enabling real-time alteration of profile.

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Here are some useful documents that describe our technology and technique.
NEON Cover
HALO Paper
Automation Security
"Incidents do not have to be critical, we use Merlin to maintain almost all of our facilities. From plumbing issues, to general maintenance."