Merlin protects people and property by managing incidents and emergencies. We turn your paper plans into actionable scripts.
Merlin allows pre-configuration of a response to incidents of all types. From FM to critical process.
Merlin Provides real-time reports, dashboards and director level graphics giving an all important overview of incidents and "return to normality" forecasts.
Merlin manages documents, process and people letting you understand and generate risk pathways to ensure compliance and legal obligations are satisfied.
Merlin controls public relations gateways and alerts driven through functions that you set and control.
Merlin Collects and Collates all relevant information into a folder for each incident.

Built by the World, for the World.

Every business, organisation and NGO has risk. Risk is everywhere. Build your risk profile, define a plan to deal with each as they occur and then use Merlin to implement it.
"Don't rely on people to implement a plan.
Merlin ensures what you want to do is done, on time and without errors."
Merlin NEON is the latest version, and it builds on the Ai from previous editions to include robotic event handling. Merlin intelligently joins data from systems, sensors, CCTV, alarms and humans to pre-formed plans to create a complete picture of an incident; this is then presented to the operations personnel in an easy to use and almost foolproof way.
Anything can trigger an incident in Merlin. Not least of which are other systems, such as cybersecurity platforms, IT monitoring systems or telemetry collators like government alerts.
Sensors that trigger Merlin can include almost all IoT devices, timers, remote lone worker devices and environmental monitoring equipment. Wind, weather and flooding alerts are typical devices found in the Merlin platform.
Spectrum handles CCTV in Merlin. Almost all Closed Circuit Television is compatible with Spectrum, including DVR, NVR and VMS. Spectrum includes iGoLive, and this application allows the collection of recordings based on a trigger (metadata or sensor) and time date (post-incident data collection). Live viewing includes webRTC (allowing remote viewing - see Nimbus App Building), digital zoom and object detection framing.
Merlin has a long history of connection to intruder, fire and personnel alarms. We are compatible with all know protocols. We often directly connect to the alarm panel, making the necessity for a third party transmission device unnecessary. Most of the more modern panels allow remote configuration, and our library of commands is extensive.
Interaction with humans is by utilising a touch screen and app-based trigger mechanism known as crisis alert. This module is free to use in Merlin and allows the construction of buttons and Q/A style triggers. The MAA robot also enables the remote trigger via a secret telephone number requiring pin and voice authentication.
Merlin Apps are built using the Nimbus App Builder, using packages the app builder provides a quick and simple way to provide applications to the workforce.
Merlin Robots can automatically deal with 80% of all incidents, speed up the response, ensure compliance and get better return to normality.
We have implemented Merlin within days by using our bureau and SaaS models.

The World's best risk management software?

"Merlin proved invaluable when the pandemic struck. Our pre-planning went almost without a hitch enabling the business to provide the best service to our customers"

"Make No Mistake"

Scene - Your paper based planning built from a combination of Matrix and Plan. Find out more.
Profile - This is Merlin's API; it allows you to set a scene to code. Merlin will follow this and make intelligent decisions affecting your risk pathway. Find out more.
Trigger - Something that invokes a profile. For example, a sensor, human interaction, or an external warning Merlin is monitoring. Find out more.
Response - Interaction with engineers, staff, public or a response agency. Remote control of intelligent devices to control all aspects of a building or process. Called from a profile as required. Find out more.
Computer Intelligence - Is achieved through intelligent control by machine learning, using statistically-driven robots and rules association predictive modelling working with the profile. Find out more.
Statistical Intelligence - This provides meaningful dashboard visualization, rules association to create the visuals, and reporting of customer KPIs through real-time events, historical analysis, and reactive, predictive modelling (adding some to the profile). Find out more.
Resolution - The conclusion of an incident. Used to quantify and provide historical analysis and as a way of improving the "profile". Find our more.
"The control centre can no longer afford to be binary. That is either for Security or Facilities Management, or Business Planning - It's the same risk. So it doesn't make sense to have three teams, just as the network must support all the services"."
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"Mistakes are made when plans are poorly set, or are untested and not updated. Initsys Merlin lets us control this process and that gives the confidence and surety that whatever the incident a plan is in place and that it will be followed no matter what".


"Our video wall (Merlin includes Video Wall Control Software) gives us the option to monitor in real time the activity in any one of over six-hundred remote premises. We can also control out of hours deliveries and every facet of our estate. From plumbers to security as well as a link to HR".

Nimbus App Builder for IOS and Android.

Applications are an essential part of any modern business. In the case of incident management, it is unlikely that any single application will suit all purposes. Instead, we have constructed packages of features that you can use to build your applications to suit individual groups of people or departments. To find out more about the packages you can use to build applications, please contact your Initsys sales support personnel. Here are some examples of pre-built modules.

Protector App is a personal security application used explicitly for lone workers or to provide some additional protection to people. It is a non-invasive application that uses both on-screen and private buttons to alert Merlin.

Protector Logo

Responder is an application for "responders" required to send feedback to Merlin. It includes the ability to send audio/images as well as change the next point in the profile. Simple to use Responder is capable of remotely providing information used in Return to Normality type incidents. Responder includes Protector as a package.

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Robots in Merlin.

Incidents happen at all times, and your risk is exposed when these are not handled quickly, potentially making the event more challenging to reach a return to normality. The design of our Robots enables automatic information processing with more accuracy, outperforming humans doing the same task.

The threat manager robot examines incoming data and associates it to any existing incident it will raise the threat level so that the incident is given a better priority in the event of multiple events occur at the same time. It will also provide feedback to other activities.

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HALO - Halt and Look Once uses deep learning to examine CCTV images for objects that may be of interest. Used with existing CCTV to look for vehicles and humans it makes CCTV much more powerful than when used on its own. HaLO can be switched on and off by time and date and in association with security alarms.

HaLO Helicopter

SQueAK - A live SQL robot building live queries for reaction/check, enabling real-time alteration of profile.

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Here are some useful documents that describe our technology and technique.
NEON Cover
HALO Paper
Automation FM
"Incidents do not have to be critical, we use Merlin to maintain almost all of our facilities. From general maintenance, to CCTV monitoring."


Find out how much Merlin could cost your organisation.


  1. Up to 20 risk profiles constructed by Initsys.
  2. Access to trigger application.
  3. Management dashboard.
  4. 10Gb storage space
  5. Compliance check on all profiles.
  6. One site compatible (20*1)

    User Responder app available for IOS/Android (charged per user).
    HaLO channels charged per CCTV camera.
    SIP Gateway charged per channel.
€300.00/£250.00/$280.00 per month.
12 Month initial contract thereafter quarterly.


  1. Up to 100 risk profiles constructed by Initsys.
  2. Access to trigger application.
  3. Management dashboard.
  4. Access to console module.
  5. Access to Spectrum Video Control module.
  6. 100Gb storage space
  7. Compliance check on all profiles.
  8. Twenty site compatible (20*100).

    Responder app available for IOS/Android (charged per user).
    Spectrum Access charged per camera.
    HaLO channels charged per CCTV camera.
    SIP Gateway charged per channel.
€800.00/£560.00/$720.00 per month.
12 Month initial contract thereafter quarterly.


  1. Up to 40 risk profiles constructed by Initsys thereafter profiles charged per channel but developed by system owner.
  2. Access to trigger application.
  3. Management dashboard and Video Wall application
  4. Access to Spectrum Video Control module.
  5. Windows application available.
  6. Storage space by negotiation.
  7. Compliance check on all profiles.
  8. Multi-Site compatible.

    Responder app available for IOS/Android (charged per user).
    Spectrum Access charged per camera.
    HaLO channels charged per CCTV camera.
    SIP Gateway charged per channel.
By Negotiation.