We all know that control rooms are designed to handle alarm events, whether from alarm systems,CCTV or access systems. But what about events that are not possible to collect electronically? For example bomb threats, protests, accidents and other public facing warnings that you want to get to your control room?

Its easy enough to write a script (procedure) in Merlin to define how you are going to handle this type of event using standard risk management techniques but when you want to get that process running quickly its difficult to raise the actual alarm, for example, you might be under duress unable to make a call....but not anymore.

The crisis management system is built from a backoffice and linked to Merlin3 using an XML bridge. Any IT professional can create the screen and the screen can be placed anywhere - reception, guard point or even at a temporary event.

It is ideal to link your guards to the control room, public event C&C back to central control and for receptionists to call for help.

To connect to Merlin you simply add the IP address of Merlin and enter the supplied XML string (Merlin3 will

populate this in its crisis management input script).

The creation (backoffice) screen is shown below - rollover the image to see the created user input screen.